Report an Issue – Parking - Generations Property Management

What best describes the parking issue?
I have received a parking ticketSmart parking terminal is not workingParking misuse in allocated or visitor bayParking access – including Fobs, Barriers, Garage Door issuesRequest a parking permit / Add or remove a vehicle from the parking systemOther parking-related issue

Parking tickets are issued and administered by the appointed parking operator for the development.
In the majority of cases, any queries, appeals, or disputes relating to a parking ticket must be raised directly with the parking operator in accordance with their appeals process.

Generations Property Management is not normally able to cancel or overturn parking tickets.
Our involvement is limited to reviewing whether a ticket may have been issued due to a confirmed administrative error relating to vehicle whitelisting.

Was the vehicle registered / whitelisted at the time the ticket was issued?
Yes – the vehicle was registered/whitelistedNo – the vehicle was not registered/whitelistedNot sure

Important information regarding your enquiry

If a vehicle was not registered or whitelisted at the time the ticket was issued, we will unfortunately not be able to assist further and the matter must be raised directly with the parking operator.

Please also note:

All vehicle whitelisting requests must be submitted in writing by the leaseholder, or by an authorised representative of the leaseholder where applicable.
If you are a tenant, you must first liaise with the leaseholder to confirm whether a whitelisting request was submitted on your behalf.
Only the leaseholder is able to raise an administrative query with us where they believe an error has occurred.

If the leaseholder believes a valid whitelisting request was submitted prior to the ticket being issued, they should contact us directly in writing so this can be reviewed.

If you believe the parking ticket has been issued due to a genuine administrative error following a correctly submitted whitelisting request, please provide the details below so we can review the matter.

When was the vehicle registration or whitelisting information submitted?

How was the whitelisting information submitted?
Submitted in writing by the leaseholderSubmitted by an authorised representative of the leaseholderSubmitted by email on behalf of the leaseholderNot sure

Vehicle Registration

Please provide as much detail as possible so we can assess the issue and identify any recurring misuse of parking areas.

Which type of parking space is affected?
An allocated / demised bayA visitor parking bay

Vehicle Registration (if visible)

How long has the vehicle been parked in the bay?
Less than 24 hours1–3 daysMore than 3 days

How often has this occurred?
First timeOccasionalOngoing / repeated issue

I confirm that this parking bay is allocated to my property under the lease

Please upload a photo of the vehicle (if possible)

Vehicle Registration (if visible)

How long has the vehicle been parked in the visitor bay?
Less than 24 hours1–3 daysMore than 3 days

How often does this occur?
Occasional visitor misuseRegular / repeated misuseAppears to be a resident using the bay

Please provide any additional details that may assist

Please upload a photo of the vehicle (if possible)

Please use this section to report issues affecting access to the parking area or any associated entry systems.
Where possible, please follow the prompts below before submitting.

What best describes the issue?
Parking area inaccessibleBarrier or gate not operatingRoller shutter or garage door not operatingFob, remote or access device not workingOther access-related issue

If the issue relates to a fob, remote, or access device, please confirm the following:

Have you tried using an alternative fob or remote (if available)?
Yes – alternative fob also not workingYes – alternative fob worksNo – I do not have an alternative fob

Have you checked or replaced the battery?
Yes – battery replaced or checkedNo – battery not yet checked

Important – battery check required before we can proceed

In many cases, access issues are caused by a depleted or faulty battery.
To avoid an unnecessary call-out, please replace or check the battery in the fob or remote before submitting this report.

Please note that if, following attendance, the issue is found to be battery-related, the cost of the call-out may be recharged to the owner. In some circumstances, we may also require the fob to be returned to us to allow for inspection or replacement where appropriate.

I confirm that I have now checked or replaced the battery and the issue remains unresolved

Has the fob or remote previously worked at this location?
Yes – it has worked previouslyNo – it has never workedNot sure

Please provide any additional details

If the issue relates to a barrier or gate:

What is the current position of the barrier or gate?
Fully closedFully openPartially open

Is access currently blocked?
Yes – vehicles cannot enter or exitNo – access is available but unreliable

Please provide any additional details

If the issue relates to a roller shutter or garage door:

Is the door currently open or closed?
ClosedOpenPartially open

Is access fully blocked?
Yes – no access availableNo – access possible but limited

Please provide any additional details

If the issue relates to general parking access:

Is access completely restricted?
Yes – access not possibleNo – access available with difficulty

Please describe the issue

When did the issue start?

Please upload any photos or videos that may assist

Please use this section to report issues with the smart parking terminal or to add a vehicle registration remotely where available.

Please select the development

Vehicle registrations for Courtfields can be added remotely using the link below.
We recommend using this option where possible, as it allows immediate registration without the need to use the on-site terminal.

Add your vehicle registration remotely (Courtfields)

If you are unable to complete the process online or believe the terminal is faulty, please provide the details below.

Vehicle registrations for Counsell Court can be added remotely using the link below.
We recommend using this option where possible, as it allows immediate registration without the need to use the on-site terminal.

Add your vehicle registration remotely (Counsell Court)

If you are unable to complete the process online or believe the terminal is faulty, please provide the details below.

Please describe the issue with the terminal (if applicable)

When did you first notice this issue?

Please upload a photo if available

Please use this section to request either a parking permit or an update to the ANPR vehicle whitelist.
Requests are subject to development-specific parking rules and processing times.

What would you like to request?
Parking permitAdd or remove a vehicle from the parking system

Please note: Parking permits are limited to one per property to ensure fair use of parking facilities across the development.

Please confirm the reason for your request
Replacement required – existing permit damaged or fadedReplacement required – permit lostOther (please explain below)

Please upload an image of the damaged or faded permit so we can assess the replacement request.

Upload image of damaged permit

Please provide the details below so we can verify existing permit records and prevent duplicate permits being issued.

Property number or flat reference

Vehicle registration the permit should be allocated to

Please explain the reason for your request

Please provide details of any vehicles to be added to or removed from the ANPR whitelist.
This helps ensure the whitelist remains accurate and is not overloaded.

Vehicle registration(s) to be added (if applicable)

Vehicle registration(s) to be removed (if applicable)

Reason for this update

Please describe the issue

Upload any supporting images (optional)

Relationship to the Property

Owner and occupierOwner living elsewhereOccupier paying rentAgent authorised to manage the propertyOther

Address Details

Development Name

Property Name or Number

Your Contact Details

Name

Telephone

Issue Location

Please describe where the issue relates to