⚠️ PLEASE NOTE — This form is not to be used when there is an emergency situation on your Development. For emergencies, call 01253 708894 immediately. What type of gate is it? Pedestrian gateVehicle gate What is the issue? Gate not shutting properlyGate stuck open / will not openDamage to gate or structureOther Is the gate currently leaving the site unsecured? YesNo ⚠️ Urgent — Security Risk The gate is currently leaving the site unsecured. Please call us immediately on 01253 708894 so we can arrange an urgent response. I have noted the above and wish to continue logging this issue When did this start? How frequently does this happen? Every timeIntermittent Is the site currently unsecured as a result? YesNo ⚠️ Urgent — Security Risk The gate is stuck open and the site is unsecured. Please call us immediately on 01253 708894 so we can arrange an urgent response. I have noted the above and wish to continue logging this issue When did this start? How frequently does this happen? Every timeIntermittent What has been damaged? Where exactly? When did you first notice this? Has this created a security risk? YesNoNot sure ⚠️ Urgent — Security Risk The damage has created a security risk. Please call us immediately on 01253 708894 so we can arrange an urgent response. I have noted the above and wish to continue logging this issue Please describe the issue What is the issue? Fob issuePerson or vehicle currently trappedIntercom faultGate not shutting properlyGate stuck open / will not openDamage to gate or structureOther What is the fob issue? My fob is not workingI need to purchase a new fob Have you tried replacing the battery in your fob? Yes — I have replaced itNo — I have not tried thisMy fob does not have a replaceable battery Have you checked whether other fobs are working on this gate? Yes — other fobs are working fineYes — other fobs have the same issueNo — I have not been able to check Have you been able to check with a neighbour to see if they are experiencing the same issue? Yes — they are having the same issueYes — they are not affectedNo — I have not been able to check When did your fob stop working? How many fobs do you need? ⚠️ Emergency — Do Not Submit This Form If a person or vehicle is currently trapped, call us immediately on 01253 708894. Do not submit this form — please call us directly. Please use our dedicated intercom fault form. Report an intercom fault here → Is the gate currently leaving the site unsecured? YesNo ⚠️ Urgent — Security Risk The gate is currently leaving the site unsecured. Please call us immediately on 01253 708894 so we can arrange an urgent response. I have noted the above and wish to continue logging this issue When did this start? How frequently does this happen? Every timeIntermittent Is the site currently unsecured as a result? YesNo ⚠️ Urgent — Security Risk The gate is stuck open and the site is unsecured. Please call us immediately on 01253 708894 so we can arrange an urgent response. I have noted the above and wish to continue logging this issue When did this start? How frequently does this happen? Every timeIntermittent What has been damaged? Where exactly? When did you first notice this? Has this created a security risk? YesNoNot sure ⚠️ Urgent — Security Risk The damage has created a security risk. Please call us immediately on 01253 708894 so we can arrange an urgent response. I have noted the above and wish to continue logging this issue Please describe the issue Next Address Details Development Name Property Name or Number Your Contact Details Name Email Telephone Do you consent to your phone number being passed to one of our approved contractors if they need to contact you about this issue? YesNo What best describes your relationship to the property? Owner and occupierOwner living elsewhereOccupier of the property paying rentAgent authorised to manage the propertyOther - please advise further below Please give further detail Anything else we should know? Please add any further details that may help us — for example, the precise location, how long it has been happening, or anything else not covered above. Add Photos Please add up to 5 photos (max 5mb each). Photos significantly speed up our response. Back
