Report an Issue – Communal Drain - Generations Property Management

⚠️ PLEASE NOTE — This form is not to be used when there is an emergency situation on your Development. For emergencies, call 01253 708894 immediately.

Where is the drainage problem?
A communal area or the grounds of the developmentInside my own property

A Blockage Inside Your Own Property

A blocked sink, toilet or waste pipe inside your own property is normally the leaseholder's own responsibility, so the first step is to arrange a plumber to attend and clear it.

If the plumber finds the problem actually lies with a shared or communal waste or supply pipe serving more than one property, please call us on 01253 708894 with their findings and we'll take it from there. There's no need to submit this form at this stage.

What type of drainage issue are you reporting?
Blocked or slow drainOverflowing drain, gully or manholeFoul smell or suspected sewageStanding water or floodingDamaged or missing drain or manhole coverGutter or downpipe issueOther

Which drain or area is affected?

What is happening?
Completely blocked — not draining at allSlow draining
How long has this been present?

Is this a recurring problem?
One-off — first time I've noticed itRecurring — happens regularly

What is overflowing?

Where is it?

Does the water look or smell like foul drainage or sewage?
YesNoNot sure

⚠️ Possible health hazard — Keep people and pets away from the affected area and avoid contact with the water. If it's spreading toward a building entrance or into a property, please also call us on 01253 708894 so we can arrange an urgent response.

How long has this been present?

Where is the smell coming from?

Can you see any sewage or waste water escaping?
YesNoNot sure

⚠️ Possible health hazard — Avoid contact with the waste water and keep the area clear. If it's escaping near a building entrance or into a property, please also call us on 01253 708894.

How long has this been present?

Is this a recurring problem?
One-off — first time I've noticed itRecurring — happens regularly

Where is the standing water?

How much water is there?
A shallow puddle that lingersA large or deep poolSpreading toward a building or doorway

⚠️ Please take care — If water is spreading toward a building entrance or into a property, please also call us on 01253 708894 so we can prioritise it.

Is it linked to recent heavy rain?
YesNoNot sure
How long has this been present?

What is the problem with the cover?

Where is it?

Is it a trip or fall hazard, or is the opening exposed?
YesNoNot sure

⚠️ Trip or fall hazard — Please warn other residents and keep clear of the area if you can. If the opening is exposed or someone could fall, please also call us on 01253 708894.

How long has this been present?

What is the fault?

Where is it?

Is water running down or into the building?
YesNoNot sure

⚠️ Risk of water getting into the building — Where rainwater is running down or into the building, please also call us on 01253 708894 so we can act quickly and limit any damage.

How long has this been present?

Describe the issue

Address Details

Development Name

Property Name or Number

Your Contact Details

Name

Email

Telephone

Do you consent to your phone number being passed to one of our approved contractors if they need to contact you about this issue?
YesNo

What best describes your relationship to the property?
Owner and occupierOwner living elsewhereOccupier of the property paying rentAgent authorised to manage the propertyOther - please advise further below

Please give further detail

Anything else we should know?

Please add any further details that may help us — for example, the precise location, how long it has been happening, or anything else not covered above.

Add Photos

Please add up to 5 photos (max 5mb each). Photos significantly speed up our response.