⚠️ IF THERE IS A FIRE — Call 999 immediately and follow the fire action plan for your building. The fire safety notice displayed on site will tell you whether to evacuate or stay put. Do not use the lift. This form is only for reporting a concern with the communal fire alarm system — it must NOT be used to report an active fire or emergency. For urgent management matters, call us on 01253 708894. What type of fire alarm issue are you reporting? Fire alarm sounding continuously or repeatedlyFire alarm failed to sound during a testAlarm panel showing a faultDetector damaged or missingCall point damaged or accidentally activatedOther ⚠️ Is the alarm sounding because of a fire? If there are any signs of fire or smoke, call 999 immediately and follow the fire action plan for your building — the fire safety notice on site will tell you whether to evacuate or stay put. Do not use the lift. If you are certain there is no fire and this is a false or nuisance alarm, please also call us on 01253 708894 so we can respond urgently. You can log the details below. I confirm there is no fire and wish to log this as a false or nuisance alarm Is the alarm still sounding now? Yes — still soundingNo — it has stopped Was the building evacuated as a result? Yes — fully evacuatedPartially evacuatedNo How often has this been happening? One-off — first timeRecurring — happens regularly When did this start? ⚠️ Safety concern — A fire alarm that fails to sound during a test is a serious matter and we will treat it as a priority. If the system appears completely inoperative, please also call us on 01253 708894. What happened during the test? -- Please select --No sound at allSounded in some areas but not othersVery faint or weak soundSounded but stopped earlyOther Who carried out the test? A residentThe managing agent or a contractorNot sure When did this happen? ⚠️ A panel fault may mean the system is not fully operational. We will prioritise this. Please do not attempt to reset or silence the panel yourself. What is the panel showing? -- Please select --Fault light or warning indicatorAudible beeping from the panelDisplay showing an error or fault messagePower or supply faultNot sure If there is a fault message or zone shown on the display, please type it here. Where is the panel located? When did you first notice this? ⚠️ A missing or damaged detector may leave an area unprotected. We will arrange inspection as a priority. What is the issue? -- Please select --Detector appears damagedDetector is missing or has been removedDetector hanging off the ceiling or wallDetector covered or obstructed Where is the detector located? When did you first notice this? What has happened? -- Please select --Call point damagedCall point activated accidentallyCall point glass brokenNot sure Where is the call point located? Did activating it set the alarm off? YesNoNot sure When did this happen? Describe the issue Next Address Details Development Name Property Name or Number Your Contact Details Name Email Telephone Do you consent to your phone number being passed to one of our approved contractors if they need to contact you about this issue? YesNo What best describes your relationship to the property? Owner and occupierOwner living elsewhereOccupier of the property paying rentAgent authorised to manage the propertyOther - please advise further below Please give further detail Anything else we should know? Please add any further details that may help us — for example, the precise location, how long it has been happening, or anything else not covered above. Add Photos Please add up to 5 photos (max 5mb each). Photos significantly speed up our response. Back
