⚠️ PLEASE NOTE — This form is not to be used when there is an emergency situation on your Development. For emergencies, call 01253 708894 immediately. What type of water issue are you reporting? Active leakDamp or mouldWater ingress after heavy rainLeak from the property aboveOther Describe the issue About the Leak How severe is the leak? -- Please select --Dripping or slow — a container is managing itSteady flow — difficult to containHeavy or uncontrollable Is water near or entering any electrical fitting, consumer unit, or ceiling light? YesNoNot sure noyes ⚠️ Emergency Situation Based on what you have described, this may be an emergency. If the leak cannot be contained, or water is near any electrical fitting, call us immediately on 01253 708894. If it is safe to do so, turn off the water at the stopcock — turn it clockwise to stop the flow. I have noted the above and wish to continue logging this issue Leak from Property Above Where water is entering from a neighbouring property, this is primarily a matter between the two leaseholders. We encourage you to contact the occupant above in the first instance. 📄 Read our Flat-to-Flat Leak Guide Have you been up to the property above or made contact with the occupant? YesNoI don't know who lives there How significant is the leak? Manageable — damp patches or slow dripSignificant — risk of ceiling damage or collapse ⚠️ Given the severity, please also call us on 01253 708894. We will log this for insurance purposes. If required as a last resort, do you consent to us sharing your contact details with the occupant above? YesNo About the Damp or Mould Where is the damp or mould located? -- Please select --Internal wallExternal-facing wallCeilingWindow frames or revealsMultiple areas How long has this been present? -- Please select --Recently — last few weeksSeveral monthsOver a year About the Ingress Where is water entering? -- Please select --Through the roofAround windows or door framesThrough an external wallThrough the floor or from belowNot sure Next Address Details Development Name Property Name or Number Your Contact Details Name Email Telephone Do you consent to your phone number being passed to one of our approved contractors if they need to contact you about this issue? YesNo Anything else we should know? Please add any further details that may help us — for example, the precise location, how long it has been happening, or anything else not covered above. Add Photos Please add up to 5 photos (max 5mb each). Photos significantly speed up our response. Back
