⚠️ PLEASE NOTE — This form is not to be used when there is an emergency situation on your Development. For emergencies, call 01253 708894 immediately. What type of communal door issue are you reporting? Door not closing or latching properlyDoor closer fault (closing too fast or too slow)Door being held open or wedgedIntercom / entry system faultOther Intercom / Entry System Fault Intercom and entry system faults are handled separately. Please use our Intercom Fault Report form to log this issue. Describe the issue About the Door Which door is affected? -- Please select --Main entranceRear door to exit the buildingCommunal corridor doorOther ⚠️ Security Notice — This door is an external access point. Please ensure it is closed before leaving the area. If the door cannot be secured at all, call us immediately on 01253 708894. ⚠️ Security Notice — This door is an external access point. Please ensure it is closed before leaving the area. If the door cannot be secured at all, call us immediately on 01253 708894. ⚠️ Important — Corridor doors are designed to prevent the spread of fire and smoke throughout the building. If this door is failing to close or latch properly, please do not leave it unattended. Call us on 01253 708894 if the door cannot be secured — this may require urgent attention. Is the fault constant or intermittent? Constant — always fails to closeIntermittent — sometimes fails to close Does this door have an entry system (fob / intercom / keypad)? YesNo Door material uPVCWoodenNot sure Which floor or entrance is the door on? When did you first notice this problem? About the Door Which door is affected? -- Please select --Main entranceRear door to exit the buildingCommunal corridor doorOther ⚠️ Security Notice — This door is an external access point. Please ensure it is closed before leaving the area. If the door cannot be secured at all, call us immediately on 01253 708894. ⚠️ Security Notice — This door is an external access point. Please ensure it is closed before leaving the area. If the door cannot be secured at all, call us immediately on 01253 708894. ⚠️ Important — Corridor doors are designed to prevent the spread of fire and smoke throughout the building. If this door is failing to close or latch properly, please do not leave it unattended. Call us on 01253 708894 if the door cannot be secured — this may require urgent attention. What is the closer doing? -- Please select --Closing too fastClosing too slowNot closing fullyNot sure Does this door have an entry system (fob / intercom / keypad)? YesNo Door material uPVCWoodenNot sure Which floor or entrance is the door on? When did you first notice this problem? ⚠️ Please remove any obstruction and close the door immediately. About the Door Which door is affected? -- Please select --Main entranceRear door to exit the buildingCommunal corridor doorOther Is this a recurring problem? One-offHappens regularly Do you know which flat the responsible resident is from? YesNoNot sure Please enter their flat number This will be kept confidential and used only to address the issue directly. Which floor or entrance is the door on? When did you first notice this problem? Next Address Details Development Name Property Name or Number Your Contact Details Name Email Telephone Do you consent to your phone number being passed to one of our approved contractors if they need to contact you about this issue? YesNo Anything else we should know? Please add any further details that may help us — for example, the precise location, how long it has been happening, or anything else not covered above. Add Photos Please add up to 5 photos (max 5mb each). Photos significantly speed up our response. Back
