⚠️ PLEASE NOTE — If a person is trapped in the lift, call 999 immediately, then call us on 01253 708894. For all other emergencies on your Development, call 01253 708894. Do not use this form in an emergency. If your development has more than one lift, please identify which one is affected. What type of lift issue are you reporting? Lift not working or out of serviceLift stopping between floors or not reaching the correct floorDoors not opening or closing properlyUnusual noise or movementControls, lighting or display faultEmergency alarm or phone not workingOther ⚠️ If residents with mobility needs rely on this lift, please also call us on 01253 708894 so we can arrange an urgent response. How long has the lift been out of service? -- Please select --Just happened — todaySince yesterday2–3 daysMore than 3 daysNot sure Is there a fault notice or error display showing? YesNoNot sure When did you first notice this? Has anyone become trapped as a result of this fault? YesNoNot sure ⚠️ Urgent — Person May Be or Have Been Trapped If anyone is currently trapped, call 999 immediately, then call us on 01253 708894. If the person has already been freed, please still call us on 01253 708894 so we can arrange an urgent inspection. I have noted the above and wish to continue logging this issue How often does this fault occur? One-off — happened onceRecurring — happens regularly When did you first notice this? What is the fault? -- Please select --Doors not openingDoors not closing fullyDoors closing too fast or too slowDoors opening between floorsOther When did you first notice this? How would you describe the noise or movement? -- Please select --Grinding or scrapingBanging or clunkingExcessive vibration or shakingSwaying movementOther When does it occur? -- Please select --When movingWhen stoppingBothNot sure When did you first notice this? What is the fault? -- Please select --Button not working or not lighting upFloor indicator or display not workingInterior lighting fault — bulb or fittingOther When did you first notice this? ⚠️ Safety concern — A working emergency alarm is a legal requirement. We will treat this as a priority repair. If you need to use the lift in the meantime, please ensure someone knows you are travelling in it. What is the fault? Alarm button not workingEmergency phone not connectingNot sure When did you first notice this? Describe the issue Next Address Details Development Name Property Name or Number Your Contact Details Name Email Telephone Do you consent to your phone number being passed to one of our approved contractors if they need to contact you about this issue? YesNo What best describes your relationship to the property? Owner and occupierOwner living elsewhereOccupier of the property paying rentAgent authorised to manage the propertyOther - please advise further below Please give further detail Anything else we should know? Please add any further details that may help us — for example, the precise location, how long it has been happening, or anything else not covered above. Add Photos Please add up to 5 photos (max 5mb each). Photos significantly speed up our response. Back
